![]() ![]() They will reply with the necessary documentation attached. To obtain this, please email our international shipping carrier, Passport, at with your Passport tracking number in the subject line. The import details report, which indicates the value of the duties/taxes that were paid. Your order refund confirmation email from CloveĢ. In order to successfully complete the form, you will need two pieces of supporting documentation to receive a refund from CBSA:ġ. To start this process, please download a Canada Border Services Agency (CBSA) form and follow the instructions. How to get your Duties & GST/PST refundedĪs a Canadian customer, you are eligible to reclaim the Canadian import duties and sales tax (GST/PST) for your return through Canada's Casual Refund Program. All duties and taxes for Canadian orders are charged at checkout. Rates for taxes and duties are set by the Canadian government and are based on the value of the goods and the country of manufacture. We charge a $15 CAD restocking fee for returns. You will receive an email when your return is received and your refund has been processed. Our portal will generate a prepaid shipping label for your return. We charge a $10 USD restocking fee for returns.Ĭanadian Customers Start by visiting our Returns Center. You'll have the option to either return your shoes in the mail using a prepaid shipping label or to drop them off in person at a Happy Returns return bar location. Please be aware that any shipping costs associated with your original order are non-refundable, even if you are returning your items. We cover the up-front cost of return shipping, but we do assess a $15 restocking fee, which is deducted from your refund. However, you may return eligible items and repurchase your preferred shoe. Please note that we do not accept exchanges on Canadian orders. We partner with Happy Returns to make your returns easy! ![]() Shoes in new condition may be returned within 30 days of receipt. Please be aware that any shipping costs associated with your original order are non-refundable, regardless of whether you are returning or exchanging your items. We partner with Happy Returns to make your returns and exchanges easy!įor exchanges, we will cover the cost of return shipping, as well as shipping on your new order.įor returns, we cover the up-front cost of return shipping, but we do charge a $10 restocking fee, which is deducted from your refund. Shoes in new condition may be returned or exchanged within 30 days of delivery. Please be aware that the purchase of expedited shipping does not expedite the fulfillment of your order – standard fulfillment timeframes still apply. When calculating delivery timeframes, please note that business days do not include weekends or holidays. With our “1 Business Day” shipping option, your package will arrive within 1 business day from the time that the carrier picks up your order. With our “2 Business Day” shipping option, your package will arrive within 2 business days from the time that the carrier picks up your order. Standard shipping to Canada is expected to arrive within 8-14 business days from the time the carrier picks up your order. shipping is expected to deliver within 5-7 business days from the time that the carrier picks up your order. If your shoes are on pre-order, your order will be fulfilled by the date indicated on our product page. If your shoes are in stock, your order will be fulfilled within the timeframe indicated on the product page. Your order will go through two phases prior to delivery: (1) warehouse order fulfillment, and (2) package shipment. Once your order is placed, your items will be reserved in our system! Not happy with the fit? We offer quick and easy returns through thousands of Happy Return Bar locaions across the U.S. If you typically wear wide width shoes, we recommend going up a half a size in this style. Not happy with the fit? We offer quick and easy returns through thousands of Happy Return Bar locations across the U.S. ![]()
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